How can we help?

Orders are dispatched within 1 to 3 working days and typically arrive within 1 to 7 days depending on destination (excluding Sundays and public holidays). Every parcel is tracked and insured, and you receive the tracking number the moment it ships.

Most stones ship from our workshop in Peshawar, Pakistan. Some pieces ship from Thailand; each listing states its dispatch origin. We ship worldwide either way.

We charge no sales tax. Loose gemstones enter the United States duty-free with no import VAT. EU and UK buyers pay import VAT at their national rate, collected by the courier before delivery. We always declare parcels at their true value.

Yes, if the order has not been dispatched. Contact us immediately via WhatsApp or email with your order number and the corrected address. Once a parcel is with the courier the address cannot be changed.

No. You can order as a guest. An account lets you track orders, save stones and check out faster.

A 30-day money-back guarantee on every stone and piece of jewellery: return it unworn, unset and in its original packaging within 30 days of delivery for a full refund of the item price. Custom-cut stones and bespoke settings are excluded unless faulty.

Photograph the parcel and the item before anything else, then contact us within 48 hours. Every shipment is insured for its full value, so a damaged arrival is refunded in full or replaced where a comparable stone exists. You will not be out of pocket.

Contact support immediately with your order number and a photo. We pay return shipping both ways and send the correct item, or refund you in full, your choice.

Contact us first and we confirm the correct return address for your region along with a reference number. Do not ship a return unannounced; unannounced parcels can be refused by customs.

Yes, at no cost any time before dispatch. After dispatch, the 30-day return window applies instead.

Visa, Mastercard, Maestro and Discover cards plus PayPal once online checkout opens. Today orders are confirmed through WhatsApp or email with secure payment by card link or PayPal invoice.

Prices display in US dollars, euros or Pakistani rupees, switch any time from the currency selector in the header. Payment is settled in USD; your bank converts at its own rate.

We never see or store card numbers. Payment is processed by the card network or PayPal over an encrypted connection, and our platform holds only the order details.

Yes, every stone is natural and most are cut in our own workshop from rough we sourced ourselves. Treatment is disclosed in plain words on every listing: heated, oiled, glass-filled or untreated.

Absolutely, and for higher-value stones we encourage it. Message us with the listing name and we will send a video under daylight so you can judge the colour honestly.

Stones marked certified ship with their laboratory report (GUILD, GRS or similar). For uncertified stones we can arrange certification before dispatch at cost; ask before ordering.